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Post by Ziska on Dec 1, 2007 13:13:08 GMT -5
Okay, I know that in stores (as in buildings, not online) when there is a price mistake, the company usually instructs it's associates to give whatever the lower price is for customer satisfaction. But, do any or all of you think the same should apply for online only stores?
Let me back up a bit. I was browsing through amazon.com, and there are several complaint posts of people who's black friday orders were cancelled due to pricing mistakes. Said people are now pissed off, swearing to never shop at amazon again (yadda yadda) even tough (from reading some of them) they knew the prices couldn't be right, and pushed ahead anyway.
While I can understand why they are upset (kinda) I see Amazon's angel more more clearly. In a store, if you scream out "Hey everyone, the tool set is mispriced, get it before it's fixed" Will get you swiftly escorted out the store, where as online, they have no such control.
So, thoughts?
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